CRG ProShoppers
                 Customer Service Awards since 1991. SM

Recommended Reference Categories

Mystery Shopping, Secret Shopping, Mystery Shoppers, Secret Shoppers, Mystery Shopper Organizations, Secret Shopper Organizations, Mystery Shopping Services, Secret Shopper Services, Service Awards, Customer Service Rewards, Retail Customer Service, Restaurant Shoppers, Customer Service Monitoring, Improving Customer Service, Optimizing Customer Service, Maximizing the Retail Customer Experience, Encouraging Repeat Business, Motivating Your Front Line Servers.

Target Intercepts

Retrieving valuable data through Customer interviews.

Employee Award & Recognition for Service Excellence

A proven incentive for Star Performers revealed through on site visits. 


Crg Proshoppers Customer Service Awards

Monitoring around the clock, ensuring that your...

  • Are meeting your quality standards.
  • Supporting your marketing efforts.
  • Are appealing to Customers.
  • Prevents inventory shrinkage.
  • Promotes Safety & Security.
  • Actively promotes Customer loyalty.

Our Specialties

  • Are promoting

           your concept.

  • Maximizing sales with suggestive selling.
  • Showing Customer appreciation.  




Contact Us  to find out if you qualify for a FREEon sight sampling of our service. Then YOU can be the judge!

Tele-Shop Surveys

An efficient means of monitoring from afar

On Site Reviews - Required for the Award & Recognition Feature

On site visits by our CRG ProShoppers, the most cost effective method in retrieving quality customer feedback.




                         Client Reviews

"We can, without hesitation recommend the services of the Consumer Research Group and their National network of ProShoppers to anyone in search of a reliable and effective means of monitoring their true Customer Service Experience."   -  Anthony Joseph, President of Concessions International, Inc.

"Just as you claimed in our initial talks, CRG ProShoppers does indeed render the advantage of a continual monitoring effect in our restaurants. This business acumen has proven to be a vital ingredient in our decision making process."

  -  Bill Taylor, VP of Franchise Ops., Buffalo's Cafe 

"We are designing an entire program around our CRG mystery shopping findings in our commitment to realize legendary customer service and I would highly recommend that any business with the same goal use this fantastic resource as well!"  -  Madeleine Albert, SW Div., Whole Foods Market